Refund & Returns Policy

Refund & Returns Policy – Stepzora
Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in the original packaging
Non-Returnable Items

Certain types of goods cannot be returned, including:

Perishable goods (food, flowers, newspapers, magazines)
Intimate or sanitary goods
Hazardous materials
Flammable liquids or gases
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Return Requirements

To complete your return, we require:

A receipt or proof of purchase

⚠️ Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Only partial refunds may be granted in the following cases:

Book with obvious signs of use
Opened CD, DVD, VHS, software, video game, cassette tape, or vinyl record
Item not in original condition, damaged, or missing parts (not due to our error)
Item returned more than 30 days after delivery
Refunds

Once your return is received and inspected:

We will send you an email confirming receipt
You will be notified of approval or rejection

If approved:

Your refund will be processed
A credit will be applied to your original payment method within a few days
Refunds – Transaction Fee

Please note:

A 10% transaction fee will be deducted if you request a refund after placing an order
This fee is charged by payment providers (e.g., PayPal, Stripe, credit card issuers)
This fee is non-refundable and not retained by Cupiprint

Thank you for your understanding.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company
Contact your bank

If you still have not received your refund, please contact us at:
📧 support@stepzora.com

Sale Items
Only regular priced items may be refunded
Sale items are non-refundable
Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email us at:
📧 support@stepzora.com

Gifts
If marked as a gift: you will receive a gift credit
Once received, a gift certificate will be issued

If not marked as a gift:

The refund will be sent to the original purchaser
Shipping Returns

To return your product, please contact:
📧 support@stepzora.com

Important notes:

Return shipping costs are paid by the customer
Shipping costs are non-refundable
Return shipping fees may be deducted from your refund

For expensive items:

Use a trackable shipping service or purchase insurance
We do not guarantee receipt of returned items
Need Help?

For any questions regarding refunds and returns, contact us at:
📧 support@stepzora.com